MY WORK EXPERIENCES
What Iāve Done
Intercruises Shoreside & Port Services Pte Ltd
October 2025 - Present (Part-Time)
In my most recent part-time job, I am a customer service agent in Intercruises Shoreside & Port Services Pte Ltd where I am able to experience working in multiple sections during a debark and embark process.
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Support end-to-end passenger operations and diverse passenger situations professionally.
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Conduct manual passenger check-in & verified travel documents & visas in compliance with immigration regulations.
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Work with Disney Cruise & Royal Caribbean to uphold service excellence & operational accuracy.
Dnata (Singapore) Pte Ltd
January 2024 - July 2025 (Part-Time)
After working at the airport as a Changi Youth Ambassador (CYA), I was finding a job where I could experience the same thrill of working in the airport again while exploring a different perspective of how companies run in the airport, thus I joined DNATA as a Customer Service Agent.
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Ensure efficient but safe boarding during short turnaround times.
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Delivered excellent customer service during check in, wayfinding, boarding services, and wheelchair and unaccompanied minor services for international carriers such as Cathay Pacific and Emirates.
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Flight Lead when required, coordinating boarding operations and liaising with ground teams.
Administrative Executive,
P&Lin (Singapore) Pte Ltd
June 2023 - August 2023 (Full-Time)
December 2019 – February 2020 (Part-Time)
My first ever part-time job and full-time job experience as an Administrative Executive at P&LIN (Singapore) Pte Ltd has allowed me to hone excellent organisational skills, exhibit flexibility and adaptability by working in multiple sections of the company.
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Displayed attention to detail when producing quotations, delivery orders, tax invoices.
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Managed company’s finances (e.g. GST, incoming & outcoming invoices).
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Demonstrated great teamwork and cooperation with colleagues to enhance operational efficiency and flow of orders.
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Eager to learn, exhibited flexibility and adaptability, and can quickly adapt to a new role and tasks given.
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Displayed great organization skills when organizing company's invoice folders.
Changi Youth Ambassador (CYA),
Changi Airport Group (Singapore) Pte Ltd
October 2022 – March 2023
My internship and part-time job as a Changi Youth Ambassador at Changi Airport Group (Singapore) Pte Ltd has challenged my capabilities to adapt quickly to four different terminals as well as to empathize with passenger's distressing situations.
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Displayed creativity and critical thinking when mitigating huge crowds and congestions.
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Enhanced abilities to adapt fast to the change of pace in airport operations and sudden incidents.
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Demonstrated great teamwork and cooperation with colleagues and other airport ground staff to have efficient ground operations.
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Displayed confidence when providing passengers with instructions.
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Enhanced knowledge on CAG's company, airport ground operations, and airline's passenger profile.
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Improvement on providing excellent customer service towards passengers and visitors.
Service Crew
Gong Cha (Singapore) Pte Ltd
February 2022 - June 2022
In my second part-time job, I was a service crew in Gong Cha (Singapore) Pte Ltd which taught me how to work in a fast paced environment and cope with customer's need and demands.
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Displayed adaptiveness to sudden fast-paced environments.
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Learnt in depth on operation management and worked closely with colleagues to provide the best customer service and solve enquiries.
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Understood more on Gong Cha's customer profile and communicated with customers from all walks of life.
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Displayed attention to detail when perfecting proportions to every drink.
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Improved Multitasking skills by quickly changing between any role or station given.