ABOUT ME
I'm an adventurous human being living in a small island called Singapore. I explore and learn things that inspire me to become the best version of myself. I have many life goals. However, one of my life goals is to make the people around me happy. Although I am an introvert, I value other's happiness as much as I value mine.
Everything I work on and produce must be authentic and reach a certain quality of work that I can confidently say that "I'm proud of it". I have a strong eye for detail as well and can thrive independently and in a team environment. I will definitely bring the skills I've obtained in my future career to manage projects through creative problem solving and innovative thinking.
SKILLS
Knowledge & Expertise
GENERIC SKILLS
TECHNICAL SKILLS
GENERIC SKILLS
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Fluent in English, conversational Mandarin, understands Hokkien and Cantonese
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Detail oriented with strong work quality standards
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Adaptable & quick-to-learn in dynamic environments
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Performs effectively in fast paced environments
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Strong customer service & interpersonal skills
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Empathetic, patient, and reliable
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Critical thinking, creative, and strong teamwork
TECHNICAL SKILLS
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Microsoft Office & Canva proficiency
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Invoicing, GST, & Financial Administration
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POS operation & transaction handling
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Radio communication terminology
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Navigation of complicated CCTV systems
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Fast And Seamless Travel (FAST) passenger processing operations
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Manual counter check in-operations
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Inventory & Stock Management
MY WORK EXPERIENCES
What I’ve Done
Intercruises Shoreside & Port Services Pte Ltd
October 2025 - Present (Part-Time)
In my most recent part-time job, I am a customer service agent in Intercruises Shoreside & Port Services Pte Ltd where I am able to experience working in multiple sections during a debark and embark process.
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Support end-to-end passenger operations and diverse passenger situations professionally.
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Conduct manual passenger check-in & verified travel documents & visas in compliance with immigration regulations.
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Work with Disney Cruise & Royal Caribbean to uphold service excellence & operational accuracy.
Dnata (Singapore) Pte Ltd
January 2024 - July 2025 (Part-Time)
After working at the airport as a Changi Youth Ambassador (CYA), I was finding a job where I could experience the same thrill of working in the airport again while exploring a different perspective of how companies run in the airport, thus I joined DNATA as a Customer Service Agent.
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Ensure efficient but safe boarding during short turnaround times.
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Delivered excellent customer service during check in, wayfinding, boarding services, and wheelchair and unaccompanied minor services for international carriers such as Cathay Pacific and Emirates.
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Flight Lead when required, coordinating boarding operations and liaising with ground teams.
Administrative Executive,
P&Lin (Singapore) Pte Ltd
June 2023 - August 2023 (Full-Time)
December 2019 – February 2020 (Part-Time)
My first ever part-time job and full-time job experience as an Administrative Executive at P&LIN (Singapore) Pte Ltd has allowed me to hone excellent organisational skills, exhibit flexibility and adaptability by working in multiple sections of the company.
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Displayed attention to detail when producing quotations, delivery orders, tax invoices.
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Managed company’s finances (e.g. GST, incoming & outcoming invoices).
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Demonstrated great teamwork and cooperation with colleagues to enhance operational efficiency and flow of orders.
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Eager to learn, exhibited flexibility and adaptability, and can quickly adapt to a new role and tasks given.
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Displayed great organization skills when organizing company's invoice folders.
Changi Youth Ambassador (CYA),
Changi Airport Group (Singapore) Pte Ltd
October 2022 – March 2023
My internship and part-time job as a Changi Youth Ambassador at Changi Airport Group (Singapore) Pte Ltd has challenged my capabilities to adapt quickly to four different terminals as well as to empathize with passenger's distressing situations.
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Displayed creativity and critical thinking when mitigating huge crowds and congestions.
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Enhanced abilities to adapt fast to the change of pace in airport operations and sudden incidents.
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Demonstrated great teamwork and cooperation with colleagues and other airport ground staff to have efficient ground operations.
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Displayed confidence when providing passengers with instructions.
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Enhanced knowledge on CAG's company, airport ground operations, and airline's passenger profile.
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Improvement on providing excellent customer service towards passengers and visitors.
Service Crew
Gong Cha (Singapore) Pte Ltd
February 2022 - June 2022
In my second part-time job, I was a service crew in Gong Cha (Singapore) Pte Ltd which taught me how to work in a fast paced environment and cope with customer's need and demands.
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Displayed adaptiveness to sudden fast-paced environments.
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Learnt in depth on operation management and worked closely with colleagues to provide the best customer service and solve enquiries.
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Understood more on Gong Cha's customer profile and communicated with customers from all walks of life.
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Displayed attention to detail when perfecting proportions to every drink.
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Improved Multitasking skills by quickly changing between any role or station given.
EDUCATIONAL HISTORY
Learning and Living Life To The Fullest
April 2020 - April 2023
DIPLOMA IN AVIATION MANAGEMENT, TEMASEK POLYTECHNIC
January 2019 - December 2019
GCE “O” LEVEL CERTIFICATE, PEIRCE SECONDARY SCHOOL
January 2015 - December 2018
GCE “N” LEVEL CERTIFICATE, PEIRCE SECONDARY SCHOOL
January 2009 - December 2014
PSLE, FERNVALE PRIMARY SCHOOL
My Interests
Hm, interests. Some people might say that they have hobbies or interests to kill time. For me, finding that specific interest that I love reignites the spark in me to continue striving for the little milestones that makes you feel satisfied, makes you feel joy and accomplished, even if there is little to nothing it could bring to help my career. That is my meaning towards interests.